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Privacy Policy

Language : thai

Privacy Policy
The website www.se-ed.com would like to inform you about the policy of the company's website in term of maintaining the confidentiality of customer's information or any person who has visited the Company's website as follows:

Communication with customers
The website www.se-ed.com will contact you via email and telephone only. will consider contacting via email first. In the subject of the email will inform you of the purpose of contacting every time. If you wish to contact us whether about products or anything else, you can contact us via the "Contact Us" page either by e-mail or by phone using the information provided on the website. 

Visit www.se-ed.com  
You can visit the website www.se-ed.com to search for products and services of the Company without any obligation to provide your information to the website. If you wish to receive news from the company, You can choose to receive news by entering your email address in the newsletter box on the homepage of the website. If you want to unsubscribe You can send an email to e-commerce@se-ed.com 

The Company website The website has been continuously updated. The company may use the device and software to collect information on the browsing behavior of the visitors who visit the website of the company. The company will use such information for the purpose of improve the website to reach the target audience effectively. The information that is collected will be information.

1. Date and time of visiting the website 
2. Viewing web pages. 
3. Time spent visiting 
4. Type of search 
5. Internet Service Providers 
6. Visiting websites before and after visiting the Company's website

The www.se-ed.com may investigate the browsing behavior of customers who are members of the website and use various services In our website's security process, the Company may use a "cookie" system to verify the authenticity of visitors to the website. The "cookie" system is information sent from the website to the visitor's computer while the visitor is visiting the website of the company, These "Cookies" are set by the website of the Company. which will collect your information as follows

• Your computer's IP address.
• A browser type used to visit.
• Web pages on www.se-ed.com. that you visit
• Date and time of your visit to the website. 
• Information you search within the website. including other statistics

Collection and storage of personal information
Your personal information that the That www.se-ed.com will be used for the purpose of the company's operations. and legal only which consists of Shipping Service optimization and used for the design of various services and special offers better than before which is in accordance with the needs of customers Customer data will not be used, collected or maintained for any unintended purpose.

However, in the event that the Company requires collecting information outside the above-mentioned purpose, the Company will collect your personal information by requesting information from you directly.
 
In case you allow to provide the following personal data through the application process as follows:
• Name - Surname
• address information
• Email and phone number 
• Date of birth
• Identification number

Inclouding your business activities or transactions to the Company's website, Said collected information will be remainedconfidential in accordance with the standards for confidentiality according to the Personal Data Protection Act. Information about the Company's customers will be collected and stored over the course of communication between the company and customers. In addition, the Company will collect said email address, email content, and email correspondence for the purpose of following up and to check interactions between customers and the company's staff in case you wish to be assured that your problems have been fixed or not.

Disclosure of personal information
Website: www.se-ed.com shall not pass on or sell your personal information to any third parties for any purposes without your prior permission. In addition, the Company will not disclose your personal information to any other organizations unless 1. You have requested and authorized the Company’s website to do so 2. Information forwarded is intended to facilitate the successful initiation of your transaction, or 3. The disclosure of that information is permitted by law or as required by law, for example, the website www.se-ed.com may be requested to disclose information about the Company's customers by court order or subpoena or other authority agencies with legal force. In this case, the website www.se-ed.com will always notice you in advance.

The website www.se-ed.com may enter into agreements with third party service providers to develop and maintain the Company's e-commerce system and to allocate resources/services/operate/act on behalf of the Company; those third parties must agree to maintain the customer information of the website www.se-ed.com and keep it confidential. They must also be bound by applicable laws. Whenever the website www.se-ed.com has hired any other organizations to support the Company's services, those organizations must comply with standards of confidentiality of the Company.

Security process for data protection 
The website: www.se-ed.com will strictly maintain security standards for the purpose of preventing damage or unauthorized access to your personal data.

Data integrity
The website: www.se-ed.com has a process to ensure that your information is accurate, current, and complete according to business standards. In addition, the Company also has a process to allow you to correct any errors by yourself. You can correct any wrong information by logging in to your account on the website www.se-ed.com. Then go to edit your personal information in the topic "Member Information" and press "Confirm", the system will save your updated information accordingly.

Complaint Resolution Policy
Measures to Protect and Maintain the Confidentiality of Complainants
In order to protect the rights of complainants and informants who act in good faith, the website www.se-ed.com will conceal names, address info or any other information that can identify the complainant or the informant and only those involved in the investigation of complaints will be able to access such information. It is responsible for keeping information, complaints, and documentary evidence of the complainant and the information provider confidential. The Company does not disclose information to any other persons who are not involved duties unless it is the event that a disclosure is required by law.

Actions when receiving complaints
The website www.se-ed.com will consider the complaint received and inform the relating departments to appropriately investigate and rectify the situation of the complaints.

The website www.se-ed.com will follow up the progress periodically that the relating departments will notify the operating results within a reasonable period of time to the complainants free of charge

Complaint Channel
The complainant must specify the details of their complaint, along with the name, address information, and telephone number where she/he can be contacted and send them to:

www.se-ed.com has 3 channels:

1st channel: e-mail address: e-commerce@se-ed.com
2nd channel: telephone : 02-826-8753-4
3rd channel: www.se-ed.com on the page “Contact Us”

How do I delete my personal information and remove my SE-ED account permanently?
You can request for us to permanently remove your SE-ED account and delete your personal information by contacting us through "e-commerce@se-ed.com""

Once done, the SE-ED account linked to your email address will be deleted. Deleted this account means:
• The email address and phone number can no longer be re-used to log in or sign up for a SE-ED account
• You will not have access to your customer profile including your reviews and purchase history
• Returns and refunds cannot be processed for orders on this account
Once your account is closed, it is no longer accessible by you or anyone else, and it cannot be restored.
   If you decide later that you want to start ordering from us again, or if you would like to use website features that require an account, you'll need to create a new account.


How do I remove or deactivate my Facebook account?
You may deactivate your Facebook account by follow this instruction

• Go to Your Facebook Account’s Setting & Privacy. Click ” Setting “.
• Then, go to ” Apps and Websites” and you will see all of your Apps activities.
• Click ” Remove” button.
• Congratulation , you are successfully remove your activities

Please note that your account cannot be remove or deactivated if you have an active order outstanding on your account. Please contact us when you have received the order or have cancelled your order and we will be able to assist further with your request.